Please accept my deepest thanks also for your very thoughtful and thought provoking training. I have had many of our team share how valuable they felt that it was. You are very good at what you do and we are exceedingly fortunate to have you involved.

A Training Client

I found the assignments, class discussions, role playing, modeling the most valuable in this course. I appreciated the connection to current societal conflicts. I think the conflict analysis framework paper a valuable exercise. Deborah did a great job of taking over the class. Fabulous facilitator!

A Student

Deborah, we can’t thank you enough for your patient, gentle and professional  instruction and for sharing your incredible  knowledge and insight on how to deal with conflict and have difficult conversations.   We learned a great deal over the course of a few days and have already made changes in our office. Thank you so much.

Consultation Client

Deborah went above and beyond with our client. She provided a full day workshop (instead the half day we quoted) to the team to help the client fully understand the dynamics of their conflict. Deborah’s depth and breadth of knowledge on the topic visibly reassured our client on several occasions. As well her expertise gave them considerable ideas and suggestions for future work they could do for themselves.

Consultation Client

Dr. Sword is highly regarded for her preparation skills, ability to identify relevant criteria for decision-making, and hearing skills as a panel member. Her contribution to panel decision making is noted and she embodies other relevant attributes, including knowledge, judgment, consistency, and objectivity.

An Arbitration Client

Deborah Sword is an accomplished and insightful facilitator. Her knowledge and grasp of the subject matter are strengths she brings to the classroom and to the forums. Learners are intrigued by her skillful presentation of complex material. Through discussion questions and discussions, Deborah invited learners to think beyond the boundaries – she promoted critical thinking skills and challenged learners to present material that reflected good writing and thinking skills. The learners responded to her high expectations.

Teaching, University Mentor

I did find the technology hard in the beginning, but after a while I worked it out. Because of the group and the online teacher I kept trying because I found it so interesting. This was top quality, the best online learning experience I have seen. My wife is taking two online courses from a university and she was very jealous of my experience. It is clear that Deborah was well trained and supported us throughout the process.

Teaching, Online Course

Deborah Sword gave an incredible and very practical presentation on conflict transformation … Deborah’s presentation sparked the creativity of the group, and elicited a long list of responses regarding what we are capable of doing to turn around the actions and policies that are currently detrimental to our environment.

A Workshop Attendee

We really enjoyed your facilitation style and having you share a few of your stories as well…. Everyone felt comfortable enough to contribute and thought the day was well spent… You certainly gave everyone ample opportunity to ask for what they needed and wanted.

A Workshop Attendee

Deborah is very inclusive and supportive in our learning and understanding how our thoughts and behaviors can be changed to help us have better outcomes in our conflicts.

A Mediation Client

The mediator was Deborah Sword. She conducted an exemplary mediation conducted with dignity and professionalism. This case was perhaps more difficult than most. At first, I did not have high hopes for resolving this file at the mediation stage. However, Ms. Sword brought the participants to a point where we reached common ground and we were able to settle it fairly.

A lawyer at mediation