Conflicts from confused roles and responsibilities

Question posed: Two people in the office had a disagreement about a work assignment, which is challenging for the office manager. How do they fix the communication break down between those two so the work flows seamlessly again? Answer: Sounds like there’s more than one conflict in your office. In my conflict analysis I’d include the two employees’ work issues, communication issues, supervision issues, and also any barriers the office manager perceives to supervising. Let’s  sort some of that: