Skip to content

Tag: conflict

How to change other peoples’ conflict behaviour

Question posed: How do I change the other person’s behaviour when that is what’s creating conflict? Answer: A fast 3-step dance pattern describes a lot of conflicts. Step one: the first person acts or speaks; Step two: the second person (you) interprets those words or actions, and Step three: the second person (still you) reacts based on that interpretation. So, your question is about changing step one. Most answers to your question advise you on steps two and three because that’s where you have real control. My answer is a little different than… Read more How to change other peoples’ conflict behaviour

A Conflict Analysis of Why

Question posed: I asked an acquaintance why he did something (he even admitted it was obviously stupid). He accused me of being judgmental, stormed away, and won’t speak to me. What did I do wrong? Answer: When emotions are high, ‘why’ is almost always the wrong question to ask. It’s when emotions are calm and supportive that ‘why’ shows interest in someone’s thoughts and feelings. Here’s why ‘why’ should be used with caution: