Does conflict competence make a good story?

Seventeen years ago, I wrote a novel about a Conflict Manager. For the past sixteen years, I’ve been editing it. My interest is in Conflict Managers’ thought processes as we … Continue reading Does conflict competence make a good story?

How to change other peoples’ conflict behaviour

Question posed: How do I change the other person’s behaviour when that is what’s creating conflict? Answer: A fast 3-step dance pattern describes a lot of conflicts. Step one: the first … Continue reading How to change other peoples’ conflict behaviour

The Mind Of A Mediator: my novel in progress

At work, I make dozens of considered decisions about and during each intervention. Think about any conflict, and there was perhaps some heart stopping moment when you realized that someone needs … Continue reading The Mind Of A Mediator: my novel in progress

Conflict Analysis of Dialogue

I was retained by a team that had been in conflict for – by their reckoning – about ten years. They were so skeptical of conflict management and reluctant to discuss their issues … Continue reading Conflict Analysis of Dialogue