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Tag: conflict coaching

Conflicts from confused roles and responsibilities

Question posed: Two people in the office had a disagreement about a work assignment, which is challenging for the office manager. How do they fix the communication break down between those two so the work flows seamlessly again? Answer: Sounds like there’s more than one conflict in your office. In my conflict analysis I’d include the two employees’ work issues, communication issues, supervision issues, and also any barriers the office manager perceives to supervising. Let’s  sort some of that:

Apologies have a role in conflict management

Question posed: is it seemly for a manager to apologize to someone he supervises? Answer: It happens, as an intervention proceeds, that parties in conflict learn more about the other parties’ perspectives. Often, the result is that someone wants to apologize for behaviour that seemed reasonable at the time. Learning from the discussion in the mediation what the impact of that behaviour was on the other people, can put that behaviour into a whole new light. Has that happened in this case?