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Tag: blind spot analysis

Blind Spot analysis

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Question posed: This question during a talk I gave. One man in the audience said a lot of getting along was being friendly and polite. Thus, he usually greeted everyone, even strangers in cities he visited, and they almost always returned his greeting. This, he said, proved that everyone can contribute to better relationships. Then, the man posed this question to me: when I travel, do I greet people, such as those standing waiting for the elevator with me. Answer: I replied that I also greet strangers but might not in the scenario… Read more Blind Spot analysis →

Apologies have a role in conflict management

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Question posed: is it seemly for a manager to apologize to someone he supervises? Answer: It happens, as an intervention proceeds, that parties in conflict learn more about the other parties’ perspectives. Often, the result is that someone wants to apologize for behaviour that seemed reasonable at the time. Learning from the discussion in the mediation what the impact of that behaviour was on the other people, can put that behaviour into a whole new light. Has that happened in this case?