Good Manners = Good Conflict Management

I hadn’t meant to be rude This week I was at a typical stand-with-a-glass-in-hand cocktail reception, standing in a group with a glass in my hand. Two women stood chatting very near me in the crowded room. One of the two held a book with a striking cover image. I love books so I must have stared, perhaps also interested in the title. The woman glanced at me, looked uncomfortable, and moved away.