Question posed: is it seemly for a manager to apologize to someone he supervises? Although I was in the wrong, I’m concerned about losing face, or diminishing my authority in … Continue reading Role of power in apologies
Question posed: You seem to love being a Conflict Manager and I think I would too. Any suggestions for getting into the field? Answer: Yes, I’ve been a full-time conflict … Continue reading 10 TIPS to becoming a Conflict Manager
Question posed: What is the one quality I can use to make rejection easier for the other person to accept? Answer: Sometimes rejection requires a firm, unambiguous, one sentence that doesn’t leave … Continue reading Kindness is my Kryptonite
Question posed: How do I change the other person’s behaviour when that is what’s creating conflict? Answer: A fast 3-step dance pattern describes a lot of conflicts. Step one: the first … Continue reading How to change other peoples’ conflict behaviour
Ask your questions about doing conflict better: prevent a conflict, manage your current conflict, or be prepared for the next conflict.
Question posed: I asked an acquaintance why he did something (he even admitted it was obviously stupid). He accused me of being judgmental, stormed away, and won’t speak to me. … Continue reading A Conflict Analysis of Why