I nominate Toronto Rob Ford as Valentine guru of the year. No, seriously, he could teach Cupid. Buffoonery aside – and that’s a huge aside – his ability to keep voters willing to vote for him defies credibility. It’s what I find most astonishing – his self-imposed implosion and dizzying public unraveling hasn’t deterred his Ford Nation from believing in him. That means he has something to teach.
Oops, I did it again. As in two original breasts, four total mastectomies. Think of that when ordering a double double coffee at Tim’s. After the shock of the first two mastectomies, undergoing another… Read more Resilience helps after a quadruple mastectomy (yup – 4 of ’em) →
Whether change is from a death, disease, divorce, depression, disappointment, or other disaster, hey, the trauma ended, move on; get over it. So, I’ll share the secret here first; it isn’t so simple. Two years… Read more The Secret for Recovery from Post Change Syndrome →
I was retained by a team that had been in conflict for – by their reckoning – about ten years. They were so skeptical of conflict management and reluctant to discuss their issues that I suggested we try Dialogue instead of trying for resolution. Despite their unwillingness and half-hearted engagement, they gave it a try. At the session’s conclusion, they expressed disappointment that Dialogue was just talk when they needed magic. There are many conflict management processes Four days later, I phoned to check in. The team lead reported with surprised delight that the… Read more Conflict Analysis of Dialogue →
It was a real pleasure to be in a workshop with Bernie Mayer on Friday in Edmonton Alberta. I learned a lot and very much enjoyed the conversation with about a dozen Conflict Managers. Somewhere in the discussion, this expression was used:–
This week I witnessed the importance of sincerely offering and graciously accepting an apology. Granted, during times of high emotions, it isn’t always easy to do either. In these two cases, how an apology was offered (or not) and accepted (or not) had the power to change the outcome of the two relationships:
The cliché often used to get people to take medicine is” ‘short term pain for long term gain’. How Osama bin Ladin was captured is also a cautionary tale about short term gain for long term pain. The CIA used a nurse and doctor to withdraw blood while vaccinating suspects. The DNA confirmed the suspect was indeed there. So, what are the problems with tricking people – in this using a fake medical scenario – to obtain information or data?
Even billion dollar deals can fall apart when the highly paid executives doing the negotiating get hurt feelings. Here’s a cautionary tale about the value of doing interest based negotiations, of managing your reactions to another person, and of understanding how to have difficult conversations. If ever you wondered about the importance of relationship building in the high stakes of big business, this is a classic case study: